TERMS OF SERVICE
Last Updated: 12th April 2025
1. OVERVIEW
These Terms of Service apply between you, the user of this website, and ValerieAnn, the owner and operator of this website. Please read these Terms of Service carefully as they affect your legal rights. Your agreement to comply with and be bound by these Terms of Service is deemed to occur upon your first use of this website.
If you do not agree to be bound by these Terms of Service, you should stop using this website immediately.
In these Terms of Service, user or users means any third party that accesses this website who is not directly associated with ValerieAnn.
2. PRODUCTS & SERVICES
Glass Art
Please be aware that due to the handmade process, small imperfections/differences in shape, size, texture & colour can happen and are part of the charm of a handmade piece of art. This part of the handmade process is what makes such art pieces unique and should not be seen as a fault. They will never affect the overall aesthetics of the art piece and its ability for use as intended. Please note that all dimensions shown on this website are approximate.
To secure the acquisition of glass art pieces, full payment must be made in advance. All pieces are subject to availability. ValerieAnn will inform you as soon as possible if a glass art piece you have chosen is no longer available.
Acquisition of glass art pieces may be cancelled via e-mail at any time prior to the agreed day of collection/delivery. The full cost of your order (including delivery where applicable) will be refunded.
Cancellations that occur on the day of collection/delivery will be subject to a 50% deduction from the full cost of your order. If the cancellation is received by ValerieAnn within 1 hour of the agreed delivery time, the delivery charge will not be refunded.
At the point of collection or delivery:
Any glass art piece not accepted will be exchanged for a ValerieAnn Gift Voucher equal to the cost of that piece;
Once accepted, glass art pieces cannot be exchanged nor refunded.
Please note that ValerieAnn fused glass art (minimum of two pieces) is only delivered within a specific area of Southern Spain.
If you subsequently experience a problem with a piece of my glass art, please contact me so I can evaluate the issue and discuss possible remedies with you.
Commissions
A commission may be cancelled via e-mail without charge until the agreed deposit is requested by ValerieAnn. The timing and size of the deposit will depend on the complexity and value of the commission.
Once the deposit has been paid, it is not refundable should you subsequently decide to cancel the commission (irrespective of the reason).
Commissions may be delivered within a broader area of Southern Spain, the cost of which would be discussed with you during the commissioning process.
Please note that commissioned pieces cannot be exchanged nor refunded.
Experience Days
Experience Days are only held at my home in Casares Costa.
To secure your place on one of my Experience Days, full payment must be made in advance.
I work hard to ensure your Experience Day is an enjoyable and satisfying experience. However, I know all too well that life doesn’t always go to plan! If you have paid for your Experience Day and need to reschedule or cancel, please let me know by e-mail as soon as possible.
If you have to reschedule, you may do so at any time. You will be offered an alternative date for your Experience Day or you may convert your payment into a Gift Voucher.
If you have to cancel:
7 days or more before the date of your Experience Day, only 50% of the cost paid is refundable;
Less than 7 days before the date of your Experience Day, no refund will be offered.
If you fail to attend your Experience Day without prior notice via e-mail, no alternative date or refund will be offered.
All refund requests will be assessed on a case-by-case basis.
Gift Vouchers
Gift vouchers may be purchased for any value from 15€ upwards (in whole Euros only) and are only issued via e-mail.
If the purchaser does not have a Euro bank account or Euro credit/debit card, the mid-market exchange rate at the time of purchase will be used.
The purchaser is responsible for any bank or transaction charges levied.
The intended recipient is not named on a gift voucher. Therefore, a gift voucher may be given to another recipient if so required.
Gift vouchers are valid for 12 months from the date of issue and are non-refundable.
Refunds
Where a refund is approved, it will be made using the original payment method.
3. ACCEPTABLE USE OF THIS WEBSITE
You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the content of this website on a computer/mobile screen.
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content from this website without the written permission of ValerieAnn.
4. PROHIBITED USE OF THIS WEBSITE
You may not use this website in any way which:
causes, or may cause, damage to this website or interferes with any other person’s use or enjoyment of this website;
is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation or governmental order;
makes, transmits or stores electronic copies of content protected by copyright without the permission of the owner.
5. AVAILABILITY OF THIS WEBSITE
Any online facilities, services, tools or information that ValerieAnn makes available through this website (the Service) is provided “as is” and on an “as available” basis. ValerieAnn gives no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by law, ValerieAnn provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. ValerieAnn is under no obligation to update information on this website.
ValerieAnn reserves the right to alter, suspend or discontinue any part (or the whole of) this website, including but not limited to any products and/or services made available. These Terms of Service shall continue to apply to any modified version of this website unless it is expressly stated otherwise.
6. LINKS TO OTHER WEBSITES
This website may contain links to other sites. Unless expressly stated, these sites are not under the control of ValerieAnn, who assumes no responsibility for the content of such sites and disclaims liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.
7. DISCLAIMERS
While ValerieAnn endeavours to ensure that this website is secure and free of errors, viruses and other malware, ValerieAnn gives no warranty or guarantee in that regard and all users must take responsibility for their own security and that of their personal details & computer/mobile equipment.
ValerieAnn accepts no liability for any disruption to, or non-availability of, this website.
8. PRIVACY AND COOKIES POLICY
Use of this website is also governed by ValerieAnn’s Privacy Policy, which is incorporated into these Terms of Service by this reference.
9. LIMITATION OF LIABILITY
Nothing in these Terms of Service will:
a) Limit or exclude ValerieAnn or you regarding liability for death or personal injury resulting from negligence by either party, as applicable;
b) Limit or exclude ValerieAnn or you regarding liability for fraud or fraudulent misrepresentation;
c) Limit or exclude any of ValerieAnn’s or your liabilities in any way that is not permitted under applicable law.
ValerieAnn will not be liable to you in respect of any losses arising out of events beyond their reasonable control.
To the maximum extent permitted by law, ValerieAnn accepts no liability for any of the following:
Any business losses such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
Loss or corruption of any data, database or software;
Any special, indirect or consequential loss or damage.
10. INTELLECTUAL PROPERTY
All content included on this website is the property of ValerieAnn or other relevant third parties. In these Terms of Service, content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer/mobile that appears on or forms part of this website. By continuing to use this website, you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this website shall be construed as granting, by implication or otherwise, any license or right to use any logo, trademark or service mark displayed on this website without the owner’s prior written permission.
11. GENERAL
You may not transfer any of your rights under these Terms of Service to any other person. ValerieAnn may transfer their rights under these Terms of Service where they reasonably believe your rights will not be affected.
These Terms of Service may be varied by ValerieAnn from time to time and without notice to you. Such revised terms will apply to this website from the date of publication. Users should check the Terms of Service regularly to ensure familiarity with the then-current version.
These Terms of Service, together with the Privacy Policy, contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the Terms of Service.
If any court or competent authority finds that any provision of these Terms of Service (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted and the validity and enforceability of the other provisions of these Terms of Service will not be affected.
Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of Spain and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Spanish courts.
ValerieAnn, located in Casares Costa, 29690 Casares, Málaga, España, may be contacted by e-mail using this form.